Ritzo Online Casino Privacy Policy

At Ritzo Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at ritzo.com. By registering an account and engaging with our services — whether you ritzo login, ritzo sign up, or simply browse our games — you agree to the practices described in this document. We encourage you to read it carefully before using our services.

1. Who We Are

Here at Ritzo Casino, we operate under GBL Solutions N.V., a company registered in Curaçao with registration number 155090 and registered address at Dr. Henri Fergusonweg 1, Curaçao. We hold a gaming licence issued by the Curaçao Gaming Control Board (GCB) under reference OGL/2024/589/0556. We are also licensed and regulated by Antillephone N.V. (licence no. 8048/JAZ2020-074). Our payment processing is handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V., registered in Cyprus at Kasou 18, Office 41, 1086, Nicosia, Cyprus (registration number ΗΕ 412602), acting as our authorised Payment Agent.

If you have any questions about this policy or how we handle your data, you can reach us at our customer support email: [email protected]. Our Ritzo casino customer support team is available 24/7 via live chat as well.

2. Information We Collect

When you interact with Ritzo Online Casino — whether during ritzo registration, making a deposit, or claiming a ritzo no deposit bonus — we may collect the following categories of personal information:

• Identity Data: Full name, date of birth, nationality, and government-issued identification documents submitted during ritzo verification.
• Contact Data: Email address, phone number, and postal address.
• Financial Data: Payment method details, transaction history, ritzo deposit and ritzo withdrawal records, and related financial information.
• Technical Data: IP address, browser type, device identifiers, operating system information, and session logs collected during ritzo login and general site usage.
• Usage Data: Information about how you navigate our platform, which ritzo games you play, your ritzo slots activity, ritzo live casino sessions, and bonus usage history.
• Communications Data: Records of correspondence you send to our support team, including live chat logs and emails.
• KYC Documentation: Copies of identity and address verification documents required for account approval and withdrawal processing.

3. How We Use Your Information

At Ritzo Casino, we use the personal data we collect for specific, lawful purposes. We do not use your data in any way that is incompatible with the purposes listed below:

• To create and manage your player account and enable ritzo play on our platform.
• To process your transactions, including deposits, withdrawals, and bonus credits such as ritzo free spins or a ritzo bonus.
• To verify your identity and comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• To communicate with you about your account, promotions, ritzo casino bonuses, and important service updates.
• To improve our services, personalise your experience, and optimise our ritzo mobile casino and ritzo desktop version.
• To detect, investigate, and prevent fraudulent activity, problem gambling behaviour, and potential breaches of our terms.
• To comply with applicable laws, regulatory requirements, and licence conditions.
• To respond to your enquiries submitted via our support channels.

4. Legal Basis for Processing

Our Ritzo Online Casino platform processes your personal data on the following legal grounds:

• Contractual necessity: We need to process your data to deliver the services you have requested and fulfil our contractual obligations to you.
• Legal obligation: We are required to process certain data in order to comply with applicable gaming regulations, AML laws, and our licence conditions.
• Legitimate interests: We process certain data to operate our business effectively, prevent fraud, improve our platform, and ensure the security of all players.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you may withdraw that consent at any time.

5. Cookies and Tracking Technologies

We at Ritzo Casino use cookies and similar tracking technologies to enhance your experience on ritzo.com. Cookies help us remember your preferences, maintain your session when you ritzo log in, and analyse how players interact with our site.

We use the following types of cookies:

• Essential cookies: Required for the site to function correctly, including maintaining your ritzo login session.
• Analytical cookies: Help us understand how players use our platform so we can improve it.
• Marketing cookies: Used to deliver relevant offers such as ritzo casino promo code communications and promotional content.
• Preference cookies: Remember your language, currency, and display preferences.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, at Ritzo Online Casino, we may share your information with trusted partners in the following circumstances:

• Payment processors and financial partners: To facilitate deposits, ritzo withdrawal processing, and fraud prevention.
• Game providers: To enable access to our library of over 16,000 games from providers such as NetEnt, Pragmatic Play, Play'n GO, and 80+ others.
• Identity verification services: Third-party KYC providers who assist with ritzo verification and account compliance.
• Regulatory and law enforcement authorities: When required by law, court order, or our regulatory licence obligations.
• Technology and hosting partners: Service providers who support the infrastructure of our online ritzo platform.

All third parties we engage with are required to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations. In most cases, we are required to retain account and transaction records for a minimum of five years following account closure. Where we no longer have a lawful basis to hold your data, we will securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your data, subject to our legal retention obligations.
• The right to object to or restrict certain types of processing.
• The right to data portability, where technically feasible.
• The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within the timeframes required by applicable law.

9. Security of Your Data

We are committed to protecting your personal information. Our Ritzo Online Casino platform employs industry-standard security measures, including SSL encryption, secure data storage, and access controls, to safeguard your data from unauthorised access, disclosure, or misuse. While no system is entirely immune to risk, we continuously review and update our security practices to maintain the highest possible standards.

10. Responsible Gaming and Data Use

At Ritzo Online Casino, we may use your account activity data — including your ritzo slots play patterns, bonus usage, and session lengths — to monitor for signs of problem gambling. This allows us to fulfil our commitment to responsible gaming and intervene where appropriate. If you have concerns about your gaming behaviour, please contact our support team or use the responsible gaming tools available in your account.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically. Your continued use of our services following any update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at Ritzo Online Casino, please do not hesitate to get in touch. Our team is here to help:

• Email: [email protected]
• Live Chat: Available 24/7 on ritzo.com
• Registered address: Dr. Henri Fergusonweg 1, Curaçao

We value your trust and remain dedicated to handling your personal information with the care and transparency it deserves.