Ritzo Online Casino Terms and Conditions

Welcome to Ritzo Online Casino. These Terms and Conditions govern your use of our website, games, promotions, and all services we provide at ritzo.com. By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in full. We strongly encourage all players to review this document carefully before using our services. If you do not agree with any part of these terms, please do not use our platform.

1. About the Operator

At Ritzo Online Casino, we are operated by GBL Solutions N.V., a company incorporated under the laws of Curaçao, with registration number 155090 and registered address at Dr. Henri Fergusonweg 1, Curaçao. We are regulated by the GCB (Curaçao Gaming Control Board) under licence reference OGL/2024/589/0556, and we are also licensed under Antillephone N.V. (licence no. 8048/JAZ2020-074). Our payment services are facilitated by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. registered in Cyprus, located at Kasou 18, Office 41, 1086, Nicosia, Cyprus (registration number ΗΕ 412602), acting as our authorised Payment Agent. For any questions, you may reach our customer support at [email protected].

2. Eligibility and Registration

Here at Ritzo Casino, we only permit access to players who meet the following eligibility requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be located in a jurisdiction where online gambling is legally permitted.
• You may hold only one account per person, household, IP address, or device.
• You must provide accurate and truthful registration information during your Ritzo registration process.
• We reserve the right to request identity verification documents at any time as part of our KYC (Know Your Customer) procedures.

We do not accept players from jurisdictions where online gambling is prohibited. It is your sole responsibility to ensure that your use of our platform complies with local laws.

3. Account Verification

At Ritzo, we take compliance and player safety seriously. We require all players to complete identity verification before processing withdrawals or handling bonus-related requests. Our verification process may include submission of a valid government-issued ID, proof of address, and payment method confirmation. Failure to complete Ritzo verification may result in a delay or refusal of withdrawal requests.

4. Bonuses and Promotions

Our Ritzo Casino bonus offers are subject to specific terms outlined below. By claiming any promotion — including the Ritzo casino welcome bonus, Ritzo free spins, or Ritzo no deposit bonus — you agree to the following conditions:

• The Welcome Package offers up to €3,000 + 300 Free Spins across five deposits, starting with a minimum deposit of €10.
• Ritzo free spins and Ritzo no deposit bonus winnings are capped at €50 (or currency equivalent) unless otherwise stated.
• Winnings from registration free spins are capped at €25 or the currency equivalent.
• The maximum bet when using any active bonus is €5 or its equivalent in other supported currencies.
• We offer weekly promotions including Monday Free Spin Drop, Wednesday Reload Bonus, Weekend Deposit Bonuses, and Thursday Top Provider offers. Each carries individual terms accessible via our promotions page.
• Ritzo bonus codes and Ritzo promo codes must be applied before or at the time of eligible deposits. Retroactive application is not permitted.
• Abuse of our Ritzo casino promotions, including use of multiple accounts, may result in account suspension and forfeiture of all bonus funds and winnings.

5. Deposits and Withdrawals

We support several secure payment methods at Ritzo Online Casino, including Mastercard, Interac, Bank Transfers, Bitcoin, and Paysafecard. The following rules apply to all financial transactions:

5.1 Deposits

• Minimum and maximum deposit amounts may vary depending on the payment method you select.
• All deposits must come from a payment method registered in your name.

5.2 Withdrawals

• Minimum Ritzo withdrawal amounts: €10 for bank transfers, €50 for crypto methods, and €20 for other payment methods.
• Our maximum withdrawal limit is €3,500 for players who have made five or fewer deposits.
• Per-transaction withdrawal limit: €500; daily limit: €500; monthly limit: €10,000.
• Ritzo withdrawal times are approximately 0–24 hours for e-wallets and 24–72 hours for cards and bank transfers, following our internal approval and KYC review.
• First-time withdrawals or high-value requests may require additional verification, which can extend processing time.

6. Loyalty Programme

Our Ritzo Online Casino loyalty programme features 101 levels with rewards at every stage, offering up to 2,834 Free Spins throughout your journey. We calculate comp points at a rate of 1 point per €15 wagered in real-money slot play. Programme stages include Beginner, Rookie, Player, High Society, Card Shark, Insider, High Roller, Boss, Don, Casino Kingpin, and Ritzo Legend. Wagering requirements and maximum win caps vary by level, decreasing as you advance. Free Spins must be activated and used within 7 days. Inactivity of 3 consecutive months may result in cancellation of points and level progress.

7. Responsible Gaming

At Ritzo, we are fully committed to promoting responsible gambling. We provide tools including deposit limits, session time limits, self-exclusion, and cooling-off periods. If you believe your gambling has become problematic, please contact our support team at [email protected] immediately. We cooperate with independent responsible gambling organisations and encourage all players to use available resources.

8. Prohibited Activities

Our Ritzo Casino platform strictly prohibits the following:

• Fraudulent activity, collusion, or use of software tools to gain unfair advantage.
• Opening multiple accounts or using another person's account.
• Attempting to exploit bonuses or promotions in bad faith.
• Use of our services for money laundering or any illegal purpose.
• Providing false information during Ritzo sign up or at any point during account use.

We reserve the right to suspend or permanently close any account found in violation of these rules and to withhold associated funds pending investigation.

9. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted access to our Ritzo mobile casino and desktop platform, we cannot guarantee that the service will be error-free at all times. We are not liable for losses arising from technical interruptions, connectivity issues, or circumstances beyond our reasonable control. Our total liability to you in any given circumstance shall not exceed the amount deposited in the relevant transaction.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. Any dispute that cannot be resolved through our customer support process may be escalated to the relevant regulatory authority. We encourage all players to contact us first at [email protected], as our 24/7 support team is committed to resolving issues promptly and fairly. Our Ritzo customer support team is available around the clock via live chat and email.

11. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be published on this page and, where appropriate, communicated to registered players directly. Continued use of our Ritzo Online Casino services following any update constitutes your acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of any updates.

Last reviewed by the Ritzo Online Casino compliance team. For questions regarding these terms, please contact us at [email protected].